ZAKI AL ASMI

Customer service

Abu Dhabi, UAE

Profile summary

Airport-focused customer service professional with proven front-desk experience and strong communication skills. IATA-certified in Airline Customer Service Fundamentals, with solid understanding of passenger handling, check-in support, and service recovery. Reliable, shift-ready, and able to perform under pressure in fast-paced airport and ground handling environments.

Key skills

Skills
Passenger Assistance & Customer ServiceCommunication & Service RecoveryTeamwork & Multicultural EnvironmentWorking Under PressureShift & Night Duty ReadySafety Awareness

Professional experience

ReceptionistFeb 2026 - Present
Restaurant, UAE

• Welcomed and assisted customers in a fast-paced service environment • Managed front desk operations and reservations • Handled customer complaints calmly and professionally • Maintained service quality under pressure during peak hours

  • Welcomed and assisted customers in a fast-paced service environment
  • Managed front desk operations and reservations
  • Handled customer complaints calmly and professionally
  • Maintained service quality under pressure during peak hours

Education

High School or equivalentJan 2024
UAE High School Certificate